1. Information We Collect

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We may collect the following types of information:

Personal Information

• Name

• Date of birth

• Phone number

• Email address

• Mailing address

• Emergency contact information

Health Information

• Medical history

• Injury history

• Treatment notes

• Insurance and billing information

This information may be collected through intake forms, appointment scheduling, phone calls, emails, and in-person visits.

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2. How We Use Your Information

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We use your information to:

• Provide physical therapy and wellness services

• Schedule and manage appointments

• Communicate with you about care and services

• Process insurance claims and billing

• Maintain medical records as required by law

• Improve our services and patient experience

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3. SMS / Text Message Communications

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If you provide your phone number, you may receive SMS (text) messages from Kuleana Physical Therapy and Wellness related to appointments, scheduling, services, or account-related notifications. Message and data rates may apply. Message frequency varies.

You can opt out of receiving SMS messages at any time by replying STOP.
For assistance, reply HELP or contact us at (808) 726-3837.

• SMS consent and phone numbers will never be shared or sold to third parties or affiliates for marketing purposes.

• We only use SMS communication for purposes you have consented to and take reasonable measures to protect your contact information.

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4. How We Share Information

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We do not sell your personal or health information.

We may share information only as necessary to:

• Process insurance claims

• Work with billing services

• Comply with legal requirements

• Coordinate care with other healthcare providers (with your authorization)

All partners and vendors are required to safeguard your information.

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5. Protection of Health Information (HIPAA)

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As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your medical and health information is protected and used only for treatment, payment, and healthcare operations as permitted by law.

You may request a copy of our full HIPAA Notice of Privacy Practices at any time.

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6. Data Security

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We implement appropriate physical, electronic, and administrative safeguards to protect your personal and health information from unauthorized access, use, or disclosure.

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7. Cookies and Website Tracking

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Our website may use cookies or similar technologies to improve user experience and analyze website traffic. This information does not include medical records and is used only for website performance and analytics.

You can adjust your browser settings to disable cookies if preferred.

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8. Third-Party Services

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We may use secure third-party services for:

• Appointment scheduling

• Electronic medical records

• Billing and payment processing

These providers are required to maintain privacy and security standards consistent with applicable laws.

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9. Your Privacy Rights

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You have the right to:

• Request access to your personal or health information

• Request corrections to inaccurate information

• Withdraw consent for certain communications

• Request restrictions on certain uses or disclosures (as allowed by law)

To exercise these rights, contact us using the information below.

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10. Children’s Privacy

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Our services are not directed toward children under 13 without parental or guardian involvement. We do not knowingly collect information from children without appropriate consent.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.