Kuleana Physical Therapy and Wellness (“Kuleana,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, interact with us online, contact our office, or receive services from us.

 

Information We Collect:

We may collect the following types of information:

Personal Information

When you contact us through our website, phone, text message, intake forms, or email, we may collect personal information you voluntarily provide, including:

• Full name

• Phone number

• Email address

• Mailing address

• Date of birth

• Insurance information

• Health information necessary for physical therapy services

• Health information is handled in accordance with applicable federal and state privacy laws, including HIPAA where applicable.

Automatically Collected Information:

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Operating system

• Referring URLs

• Pages viewed and time spent on the site

This information helps us improve website functionality and user experience.

 

How We Use Your Information

We use the information we collect to:

Provide physical therapy and wellness services

Schedule and manage appointments

Communicate with you regarding care, scheduling, billing, and service updates

Process insurance claims and payments

Maintain medical records as required by law

Improve our services and patient experience

Comply with legal and regulatory obligations

 

SMS / Text Messaging Communications:

If you provide your phone number, you may receive SMS (text) messages from Kuleana Physical Therapy and Wellness related to appointments, scheduling, care coordination, billing notifications, or other service-related communications.

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us at (808) 726-3837.

 

We do not sell, rent, release, or transfer your phone number or SMS consent to any third party for marketing purposes. SMS consent and phone numbers are used only for the purposes to which you have agreed.

Information Sharing and Disclosure

We do not sell or rent your personal information.

We may share your information only in the following circumstances:

Legal Requirements

If required by law, regulation, subpoena, court order, or other legal process.

Healthcare Operations

With insurance providers, billing services, or healthcare partners as necessary to provide treatment, process claims, or comply with healthcare regulations.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

 

Your Rights and Choices

Opting Out

You may opt out of non-essential communications at any time by following the unsubscribe instructions in those communications or contacting us directly. Even if you opt out of promotional messages, we may continue to send necessary service-related communications.

Access and Correction

You have the right to request access to or correction of your personal information. To make a request, please contact us using the information below.

 

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

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Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Kuleana Physical Therapy and Wellness

Phone: (808) 726-3837

Website: https://www.kuleanaptwellness.com

Email: kuleanaptandwellness@gmail.com

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Protection of Health Information (HIPAA)

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As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your medical and health information is protected and used only for treatment, payment, and healthcare operations as permitted by law.

You may request a copy of our full HIPAA Notice of Privacy Practices at any time.​​

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Cookies and Website Tracking

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Our website may use cookies or similar technologies to improve user experience and analyze website traffic. This information does not include medical records and is used only for website performance and analytics.

You can adjust your browser settings to disable cookies if preferred.

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Third-Party Services

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We may use secure third-party services for:

Appointment scheduling

Electronic medical records

Billing and payment processing

These providers are required to maintain privacy and security standards consistent with applicable laws.

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Your Privacy Rights

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You have the right to:

Request access to your personal or health information

Request corrections to inaccurate information

Withdraw consent for certain communications

Request restrictions on certain uses or disclosures (as allowed by law)

To exercise these rights, contact us using the information below.

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Children’s Privacy

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Our services are not directed toward children under 13 without parental or guardian involvement. We do not knowingly collect information from children without appropriate consent.

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Changes to This Policy

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We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.